Neusoft Medical-Services
Global Service Remote Services Resource Deployment Center Technical Support

We provide a range of services to our global customers, including remote alerts, remote repairs,
remote training, remote care, remote upgrades, and more.

Global Service

Global Sales and
Service Network
Service
Philosophy
Service
Hotlines
  • Continuously Enhanced

    Traditional Services

    Understanding our customers' needs from their
    perspective to deliver timely and satisfying products and services
  • Continuously Innovative

    Value-Added Services

    We share experiences and accomplishments with our customers,
    collectively tackle difficulties and challenges, and sincerely help clients achieve success.
  • Efficient Customer

    Business Support Process

    We establish enduring cooperative
    relationships with customers built on mutual trust and dependence.
400 690 8528 (Chinese & English)
+51 1 2776042 (Spanish)
+55 11 36728927(Portuguese)
+971 44404885 (Arabic)
+7 8 843 212 24 80(Russian)
nms-service@neusoftmedical.com

Remote Services

Professional engineers provide online technical support and offer solutions, reducing

equipment downtime and enhancing equipment stability.

Resource Deployment Center

Real-time Responsive Spare Parts Centers

We have established 11 spare parts centers globally. With a comprehensive range and ample stock of spare parts, supported by professional logistics resources, we efficiently address various spare parts needs, facilitating end-to-end spare parts distribution. This greatly minimizes customer repair waiting times.

Efficient Customer Support

Revolving around equipment operation, we provide trustworthy solutions within set timeframes. Our 16 global service teams offer a wide range of high-quality technical support services throughout the entire product lifecycle. We address various potential issues that could impact equipment operation, minimize product risks, reduce customer losses, and ensure top-quality service.

Technical Support

Technical Support

24 hours, 365 days, all-weather response

Equipment Repairs

Swiftly and accurately addressing equipment malfunctions with advanced technical expertise.

Product Consultation

Multiple channels for repair and technical support through phone call, whatsapp, email and remote alert platform.

Customer Feedback

Ensuring quick and convenient after-sales service to ensure the normal operation of medical equipment.

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