Neusoft Medical-Customer Solutions
Customer Solutions Complete Lifecycle Solutions Value-Added Solutions

Customer Solutions

The company places a strong emphasis on equipment services and customer experience, with a presence
in the international market through 16 customer service teams, 11 spare parts centers, and 3 training centers.
Additionally, a global remote service center and call center have been established to enable real-time remote
monitoring of equipment operational status. This setup offers early warning alerts and remote online
services, providing precise support for hospital equipment operation and management.

Always there for you
Rapid
response
Equipment installation
Guaranteed timely arrival
Regular
maintenance
Comprehensive training
Customer-centric care

Complete Lifecycle Solutions

Leading with expertise, ensuring for the long term.

Value-Added Solutions

Accompanying each other all the way, growing together as a cohesive unit.

Apart from tailor-made on-demand immediate service solutions, we also provide an array of value-added solutions.
Personalized consultation on hospital medical engineering management models; equipment optimization management
provides clients with diverse reports on system applications to boost equipment utilization.

Solution to facilitate departmental business
process improvement
Solution to promote the dissemination of
user best practices
Solution to enhance departmental and clinical
operations within the hospital
Solution for Improving the Patient
Care Environment
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