Neusoft Medical Systems Ensures Imaging Continuity Following the Earthquake in Thailand

Release time:2025.4.02

A powerful 7.9-magnitude earthquake struck Myanmar on March 28, 2025, with tremors causing significant damage across neighboring Thailand. In response, Neusoft Medical Systems' Thailand subsidiary swiftly deployed its service team to inspect and maintain medical equipment in affected areas, ensuring healthcare facilities could continue operations and support emergency response efforts.

On the day of the earthquake, Neusoft Medical Systems’ Thailand subsidiary quickly formed an emergency response team to assist hospitals in the affected areas. The team guided hospitals through emergency equipment procedures and worked closely with headquarters to develop a comprehensive post-disaster inspection plan. A thorough assessment of equipment damage across Thailand enabled efficient inspection routes, ensuring timely and accurate service delivery.

By April 1st, after confirming safety, Neusoft Medical Systems engineers began on-site inspections at Chulalongkorn Hospital, focusing on the NeuVision 680DR system, which had been temporarily halted due to the quake. Engineers conducted a full inspection, with a special focus on the tube movement function and scanning system, ensuring stable operation and imaging quality. On its first day back in service, the system successfully completed more than 10 patient exams. Ongoing inspections are progressing across other affected hospitals.

This earthquake response effort underscored Neusoft Medical Systems’ strategic advantage of a global network combined with local operations. Leveraging its local spare parts center and efficient logistics network, the Thailand subsidiary rapidly provided repair services and parts support to affected medical institutions to ensure uninterrupted equipment operation and strong support for front-line healthcare.

Neusoft Medical Systems has always integrated social responsibility into every step of its development. In 2014, during the Ebola outbreak in Guinea, Neusoft Medical Systems service engineers remained on the front lines, offering critical technical support. In 2015, following the devastating earthquake in Nepal, the company responded swiftly, joining emergency relief operations on the ground.

Beyond crisis response, Neusoft Medical Systems actively collaborates with humanitarian partners to advance global public health. The GX Foundation, a charitable organization focused on humanitarian assistance in healthcare and public heath across Asia, Africa and Latin America. As a council member, Neusoft Medical has helped complete more than 15,000 free cataract surgeries over the past six years, restoring vision and hope to thousands of patients. The GX Foundation also conducts a wide range of public health aid programs worldwide, including vector-borne disease control, disaster health risk management, international health cooperation, and community knowledge transfer.

From rapid disaster response to long-term global health initiatives, Neusoft Medical Systems remains committed to using responsible technology to make a meaningful difference in communities around the world.